The Institute of International Tourism and Hospitality Inc.
Enhance Your Service Capabilities
Enriching society in the era of 100-year lifespans through the development of the hospitality industry.
We support the implementation of new standards for hotel and hospitality management—enabling you to maximize profitability with limited resources, even within a rapidly changing environment.
Our Philosophy
We connect practical service experience with theory to pursue new value in the hotel industry.
Our team, well-versed in both the practical operation of luxury hotels and the theories of service management, will embed operational practices within your organization that achieve both efficiency and effectiveness.
We address the challenges faced by various players in the hotel industry.
We aim to address the challenges faced in hotel operations, regional revitalization, and the fields of finance and investment by leveraging both practical and theoretical knowledge.
Voices from hotel managers and general managers
- We want to solve the labor shortage.
- I want to increase added value.
- We want to develop executive talent.
Voices from those involved in regional revitalization and tourism promotion
- How should local resources be utilized?
- We aim to foster collaboration among businesses within the region.
- We seek to outline a path for regional revitalization centered around hotels.
Voices from financial institutions and investors
- I want to improve the performance of hotels in which I have invested or to which I have provided financing.
- I want to understand the potential of hotels in which I have invested or to which I have provided financing.
- I want to leverage and apply the value of luxury hotels across other properties.
Voices from people in other industries who will benefit from the know-how of luxury hotels
- We want to improve the services and quality of our luxury senior living facilities.
- We want to improve the quality of services at advanced medical institutions for affluent individuals.
- We want to improve the quality of customer service when selling luxury brand products.
Service
More than just "advice," this is a customized, hands-on service.
We fully commit to your service operations, supporting you through the iterative process of executing and validating problem-solving plans until a proven "path to success" becomes firmly embedded within your organization.
Support for small and medium-sized hotel businesses
We support the formulation and implementation of strategies and the creation of self-sustaining systems to maximize profits with limited management resources.
Human resource development
We organize seminars designed to develop the next generation of executive talent for the management and operation of hotels and tourist destinations.
Executive counseling
This is a consulting service designed for executives, including hotel owners, general managers, representatives from financial institutions, and development companies.
Joint research and development
Through exploring and verifying the "mechanism of success" using actual data, we visualize the unique know-how of each hotel.
Problem-solving approach
We approach the challenges surrounding the hotel business with "clinical knowledge."
"Clinical knowledge"—a form of wisdom gained by navigating between real-world phenomena and theoretical insights—is essential for grasping the true essence of any given matter. To address challenges such as low labor productivity and the tendency for valuable expertise to remain locked within specific individuals, we leverage this "clinical knowledge" to gain a deep, theoretically grounded understanding of the phenomena unfolding in service environments, thereby deriving effective solutions.
Challenges and solutions for the hotel industry (example)
What is the source of customer satisfaction?
"Empathy"
"Service Dominant Logic"
How can loyalty programs be used to generate revenue?
"Many to many marketing"
Developing a regional revitalization model centered on hotels
"Integrated Hospitality"
